Last updated: 2 October 2026This whole page relates to items and clauses that have been applied since the beginning of the Institute’s operation.
These terms
These terms and conditions govern your use of the Inaabah website and every lesson, course and service we provide through it. By booking a lesson, creating an account or using this website, you agree to them.
If you do not agree to these terms, do not use the service. We may update them from time to time — see “Changes to these terms” below.
Who we are
Inaabah is an online Qur’an institute providing tuition in Qaa’idah, Tajweed, fluency, Qur’an memorisation and the Arabic language, one-to-one and in groups.
Our contact details are set out at the end of this page.
Accounts and who may enrol
You must be 18 or over to hold an account. A parent or guardian may enrol a child and book lessons on their behalf; in that case the parent or guardian holds the account, agrees to these terms for the child, and is responsible for how the account is used.
You are responsible for keeping your login details private and for anything done through your account. An account belongs to one student and may not be shared, resold or transferred. Tell us immediately if you believe somebody else has access to it.
The information you give us when you enrol must be accurate, including names, contact details, and a student’s age and level.
What we provide
Depending on the course you enrol on, the service may include:
- Live online lessons, one-to-one or in a group, delivered over a third-party video calling service
- A free trial lesson
- Scheduling of lessons
- Learning materials and resources provided by your teacher
- A student portal recording progress, homework and lesson reports
- Messaging with your teacher and with us about your lessons
We provide the service with reasonable care and skill. We do not guarantee any particular result, rate of progress, or date by which a student will read fluently or complete a memorisation.
We may change, suspend or withdraw parts of the service. Where we stop providing something you have paid for, clause 27 sets out what is refunded.
Fees and payment
Fees depend on how often you learn, whether lessons are one-to-one or in a group, and the course. You will be given the applicable fees before you enrol. Trial lessons are free of charge.
Unless agreed otherwise, lessons are paid for in advance, either as a block of lessons or on an agreed weekly or monthly basis, by the payment method arranged with you. Payment is due before the lessons it covers begin.
We may change our fees. A change does not affect lessons already paid for, and we will give reasonable notice before it applies to any future block or period.
If a payment is overdue we may suspend lessons until it is settled. We will contact you first.
Missed lessons, cancellations and rescheduling
Your lesson time is reserved for you and a teacher is allocated to it. Notice is required if you cannot attend, and must be given to us by WhatsApp or email. A message to a teacher personally is not notice, because a teacher may not see it in time to release the slot.
- With at least 12 hours’ notice, a lesson will be rescheduled at no cost, subject to teacher availability. The 12 hours run from when your message reaches us.
- With less than 12 hours’ notice, or if a student does not attend, the lesson counts as taken and is not refunded, rescheduled or credited.
- If we cancel a lesson, or it cannot go ahead for a reason attributable to us, it will be rescheduled free of charge.
- Tell us in advance about holidays or a break and we will pause your schedule free of charge.
Repeatedly missing lessons at short notice may mean we can no longer hold your allocated time. We will contact you before that happens.
How the service may be used
You agree to:
- Treat teachers, staff and other students with respect
- Use the lessons, portal and materials for your own or your child’s personal learning only, and not for any commercial purpose
- Keep your account details private
- Attend lessons in a suitable environment and be ready to start on time
You agree not to:
- Record, copy, republish, sell or share a lesson or any of our learning materials without our written permission
- Harass, abuse, discriminate against or otherwise harm a teacher, student or member of staff
- Use the service for any unlawful purpose, or in breach of any law that applies to you
- Interfere with the website or portal, attempt to access any part of it that is not yours, or disrupt it for others
Where conduct breaches these terms or puts the safety of a student or teacher at risk, we may suspend or end access — see “Suspending or ending your access” below.
Our materials and your work
The website, the portal and the lessons we provide are owned by Inaabah.
We grant you a personal, non-exclusive, non-transferable licence to use those materials for your own or your child’s learning for as long as you are enrolled. It does not permit you to copy them for anybody else, publish them, or use them to teach commercially.
Work you submit — homework, written answers, recordings of your recitation — remains yours. By submitting it, you permit us and your teacher to store it and use it to mark your work, give feedback and record progress. We will not publish it or use it in any promotional material without your permission.
Your information
We collect only what is needed to provide lessons and run the service, and we handle it in line with UK data protection law. We do not sell personal information.
What we hold, why we are permitted to hold it, who else has access to it, how long it is kept and what you may ask us to do with it are set out in the privacy policy below, which forms part of these terms.
Suspending or ending your access
You may stop your lessons at any time by telling us by WhatsApp or email. What happens to anything already paid is set out in the refund policy below.
We may suspend or end your access if you breach these terms, if payment is significantly overdue, or where necessary to protect a student, a teacher or the service. Except where the breach is serious, we will tell you what is wrong and give you an opportunity to put it right first.
If we end your access where you have not breached these terms, we will refund any lessons paid for and not taken.
The website and lesson technology
We do not guarantee that the website or portal will be uninterrupted or error-free. They may be unavailable for maintenance or for other reasons, some of which are outside our control.
Live lessons are delivered over a third-party video calling service, and you will need a device and an internet connection sufficient to use it. We are not responsible for a lesson disrupted by your own equipment or connection. Where a lesson is lost for a reason attributable to us, it will be rescheduled free of charge.
Changes to these terms
We may update these terms, for example to reflect a change in what we offer or in the law. The date at the top of this page records when they were last changed.
Where a change materially affects you, we will notify you before it takes effect. Continuing with your lessons after that constitutes acceptance of the updated terms; if you do not accept them, you may stop your lessons and we will refund anything paid for and not taken.
Complaints
If you are dissatisfied with a lesson, a teacher or any other aspect of the service, tell us first. We will investigate and respond.
Doing so does not affect any legal right you have as a consumer.
Which law applies
These terms are governed by the law of England and Wales.
For any questions, contact the number at the bottom of the page.
Your information
Privacy policy
What we hold, why we are permitted to hold it, who else has access to it, and what you may ask us to do with it.
What this privacy policy covers
This sets out what personal information Inaabah collects when you use this website, book a trial or take lessons with us, what we do with it, and the rights you have over it. It applies to students, to the parents and guardians who enrol them, and to anybody who contacts us.
Inaabah determines why and how that information is used, which in data protection law makes us the “controller” of it. We handle it under the UK GDPR and the Data Protection Act 2018.
What we collect
Information you give us when you enquire or enrol:
- Your name and the student’s name, and whether the student is a male or a female, so that a teacher of the same gender can be allocated
- Contact details — WhatsApp number, phone number and email address
- The level you are starting from, what you wish to learn, and your availability
- Anything else you provide in a message or on the booking form
Information created in the course of lessons:
- Your lesson schedule, attendance, and whether a lesson was missed or rescheduled
- Lesson reports — a score, and what was covered — and the surahs and ayat studied
- Homework you submit, written answers, and audio recordings of your recitation
- Notes kept by your teacher about your learning
- What you have paid, when, and what is outstanding
Information you give us when you buy something from the store:
- Your name and email address, so that we can send you your order and its confirmation
- A delivery address, where what you ordered includes a printed item
- What you ordered, what you paid, and when
- Your agreement to these terms at checkout, and — where the order includes a download — your request to have it immediately
Information about your account and use of the site:
- Your login details, with your password stored only as an irreversible hash
- Basic technical information about visits to the site, collected in aggregate and not tied to you
We do not collect special category data, such as health or ethnicity. Do not send it to us unless we have asked for it for a specific reason.
Why we use it, and our lawful basis
UK data protection law requires a specific reason, called a lawful basis, for each use. Ours are:
- To arrange and deliver lessons, maintain your schedule, mark work and record progress — necessary to perform our contract with you
- To respond to an enquiry and arrange a trial before you have enrolled — steps taken at your request before entering a contract
- To take an order from the store, deliver it, and deal with any return or refund — necessary to perform our contract with you
- To take payment and maintain accounting records — to perform our contract, and to meet our legal obligations
- To keep the service secure, prevent misuse, and understand in aggregate how the site is used — our legitimate interests in running the service properly, weighed against your rights
- To send you material that is not about your own lessons — only where you have asked for it, and you may stop it at any time
We do not use your information to make automated decisions about you, and we do not profile you for advertising.
Children’s information
Many of our students are children. A child does not hold an account: the parent or guardian who enrolled them does, and that account is how the child’s information is accessed.
We collect only what is needed to provide lessons to the child. A parent or guardian may see everything held about their child, ask for it to be corrected, or ask for it to be deleted. Teachers have access only to the students allocated to them.
We do not market to children, and we do not collect information from a child directly through the website.
Who else has access
We do not sell personal information, and we do not share it for anybody else’s advertising. It is accessible to:
- Your teacher, and only for the students allocated to them
- Zoom, which carries the live lessons
- Tally, which hosts the trial booking form
- Our hosting, database, email and file storage providers, which store the service and its data on our instructions
- Cloudflare, which serves the site and provides our website analytics
- PostHog, which provides our website and product analytics
Each acts on our instructions and may not use your information for its own purposes. We may also disclose information where the law requires it, or to establish or defend a legal claim.
Cookies and analytics
The public pages of this site set no cookies unless you choose a light or dark appearance yourself. That choice is stored so the site can honour it, and is not used to track you or to identify you. Nothing else is stored, which is why no cookie banner is shown.
Website analytics are provided by Cloudflare Web Analytics, which counts page views without cookies and without storing anything that identifies a person or follows them between sites.
We also use PostHog, hosted in the EU, to see which pages are visited, roughly which country a visit comes from, and whether the trial booking form is sent. It sets no cookies and stores nothing on your device.
Signing in to the student, teacher or admin portal sets a cookie, which keeps you signed in and protects the forms you submit. It is necessary for the portal to function and is not used for tracking.
Where it is kept, and for how long
Homework and recitation recordings are held on private storage and are reachable only through a route that verifies who is requesting them. They are never publicly linkable.
Some of the providers listed above process information outside the UK. Where that happens we rely on the protections UK law requires for such transfers, so the information retains the same standard of protection wherever it is handled.
We keep your information for as long as you are enrolled, and for a period afterwards in order to answer queries, settle payments and meet our record-keeping obligations. After that it is deleted or anonymised. You may ask us to delete your account sooner, and we will do so unless we are required to retain something.
Records of what you bought from the store are kept for six years, which is the period tax law requires us to keep records of a sale. They may be kept beyond that and this applies whether or not you have an account with us, and we cannot delete it on request while the period is running.
Security
Access is limited to those who need it: a teacher has access to their own students, and administrative access is limited to those who run the institute. Passwords are stored as irreversible hashes, and files belonging to a student are served only after the requester has been checked.
No service can guarantee complete security. If a breach occurs that puts you at risk, we will notify you and the Information Commissioner’s Office as the law requires.
Your rights over your information
Under UK data protection law you may ask us to:
- Provide a copy of the information we hold about you
- Correct anything that is inaccurate or incomplete
- Delete information we no longer have a good reason to keep
- Restrict what we do with it, or object to a use based on our legitimate interests
- Transmit certain information to you, or to somebody else, in a portable form
- Stop sending you material, or withdraw a consent you have given, which does not affect anything done before it was withdrawn
Use either of the contact details at the end of this page. There is no charge, and we will respond within one month. We may need to verify your identity first, which matters particularly where a request concerns a child.
If you are dissatisfied with how we have handled your information, tell us and we will seek to resolve it. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, at ico.org.uk — you may do so at any time, and you do not have to raise it with us first.
Cancellations & refunds
Refund policy
Part of these terms. Your legal rights as a consumer are not affected by anything in it.
Your 14-day right to cancel
Because you enrol online, you have a legal right to cancel within 14 days of enrolling, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, tell us within those 14 days. A WhatsApp message or an email is sufficient; no particular form of words is required. If you would rather send something formal, the model cancellation form is set out at clause 37.
If you asked us to begin lessons during the 14 days, we may retain a proportionate amount for the lessons already taken and refund the balance. If no paid lesson has been taken, the full amount is refunded.
We will refund you within 14 days of you telling us you are cancelling, using the same payment method you paid with unless you ask us to use another.
Cancelling after the first 14 days
You may stop your lessons at any time by telling us by WhatsApp or email.
- Lessons paid for and not taken are not refunded; they are held as credit should you wish to return.
- Lessons already taken are not refunded, and neither are lessons missed with less than 12 hours’ notice or not attended — clause 6 sets out the notice required.
- Where you pay weekly or monthly rather than in blocks, cancelling stops the next payment; lessons continue to the end of the period already paid for.
Trial lessons
Trial lessons are free of charge. There is nothing to pay, nothing to refund and nothing to cancel.
Lessons we cannot deliver
If we cancel a lesson, a teacher is unavailable, or a lesson cannot go ahead for a reason attributable to us, it will be rescheduled.
If we stop providing a course you have paid for, we will refund every lesson paid for and not taken.
How to request a refund
Message us on WhatsApp or send us an email, stating the name of the student and what has been paid for. Giving a reason will help your case. We will confirm what is due and pay it within 14 days.
This policy sits alongside your legal rights and does not replace them. If a lesson was not provided with reasonable care and skill, you may be entitled to have it put right or to a price reduction under the Consumer Rights Act 2015.
Books & resources
Items bought from the store
Part of these terms, and separate from the lessons above. Your legal rights as a consumer are not affected by anything in it.
What this part covers
This part applies to items bought through this website, whether physical or digital. Clauses 24 and 25 apply to lessons and do not apply to items.
Delivery
Delivery costs are shown before you order. We dispatch within 2 working days and in any event within 30 days of your order.
The item becomes your responsibility when it is delivered to you, or to somebody you have named to receive it.
Your 14-day right to cancel an item
You may cancel within 14 days of the day the item comes into your possession, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Tell us by email or WhatsApp. A message is sufficient; no particular form of words is required. If you would rather send something formal, the model cancellation form is set out at clause 37.
Returning the item
Send it back within 14 days of telling us, to the return address we give you when you cancel. You bear the direct cost of return postage.
We may withhold the refund until the item reaches us, or until you provide evidence that you have posted it.
Your refund for an item
We refund within 14 days of receiving the item back, or of receiving evidence that you have sent it, by the method you paid with.
We refund the delivery you paid, up to the cost of our standard delivery option. If you chose a faster service, the difference is not refunded.
Reduced refunds
You may handle the item as you would in a shop. If its value is reduced by handling beyond that — reading it through, writing in it, damaging the cover or spine — we may deduct an amount reflecting that loss.
Any such deduction will never exceed the price you paid for the item, so a cancellation cannot leave you owing us money.
Faulty or damaged items
Under the Consumer Rights Act 2015 you may reject an item that is faulty, damaged or not as described within 30 days of receiving it, for a full refund, and we will cover the cost of returning it.
This is in addition to the right to cancel above, not instead of it.
Downloads
Where you buy a download, you will be asked to confirm at checkout that you want immediate access and that you accept this ends your 14-day right to cancel.
Model cancellation form
You do not have to use this form. A message telling us you are cancelling is enough, and clauses 24 and 31 say so. It is set out here because the regulations require us to make it available, and some people would rather send something formal.
To Inaabah — by email to admin@inaabah.com, or by WhatsApp to +44 7761 090577:
- I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
- Ordered on [*]/received on [*],
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
[*] Delete as appropriate.
Reproduced from Schedule 3, Part B — Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact us
Any question about these terms, about a cancellation or about a refund can go to either of these — WhatsApp is the quickest.
- WhatsApp: +44 7761 090577
- Email: admin@inaabah.com